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1. Pls contact us to extend the purchase protection when it's going to expire but you haven't receive your order.

2.Pls don't open a dispute if you have any concerns but communicate with us in the first time.

We appreciate buyers who contact us first if any questions and will solve the issue quickly.

3.Please don't  leave a negtive feedback but let us know in the first time if you are not satisfied with our products or service.

We will try our best to serve to your satisfaction.

Thanks a lot for your cooperation.




 Q1.  Why can't I track any shipping information? How long will it take for my order to be delivered?

  A1.  The delivery time vary from country to country. It's trackable or not depend on what shipping method you chose.

Please Note:

Please carefully choose the shipping company when you make the order, for example

Choose Shipping Method
  Shipping Company Estimated Delivery Time   Tracking Information
  SunYou Economic Air Mail 30-50 days   Not available
  4PX Singapore Post OM Pro 32-50 days   Not available
  ePacket 14-23 days   Available
  POS Malaysia 32-53 days   Available



 Q2.  I haven’t received my order but the purchase protection is going to expire.What can I do?

  A2.  a. If it's still within the Estimated Delivery Time, please contact us to extend the purchase protection

         b. If it has Exceeded the commitment time but you are willing to wait a bit more, please ask us to extend the protection.

         c. If it has Exceeded the commitment time and you lose your patience, please directly ask us for a refund.


  Q3.  The product I received does not match the description. What can I do?

   A3.   Please directly contact us for a resend or refund.

Our goal is to resolve any problem as quickly and conveniently as possible to your satisfaction.